Privacy Policy

1. Who We Are

tg77.com is an online gaming platform operated for the benefit of Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. The platform is accessible at https://tg77com.net and through the tg77.com mobile application.

For the purposes of this Privacy Policy, tg77.com acts as the data controller in respect of the personal data you provide when registering for and using our services. As data controller, tg77.com determines the purposes and means by which your personal data is processed.

If you have any questions about how tg77.com handles your personal data, or if you wish to exercise any of your data rights, please contact our Data Protection team at [email protected].

2. Information We Collect

tg77.com collects personal data that is necessary to provide you with a safe, secure, and compliant online gaming experience. The categories of personal data we collect include:

tg77.com does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where required by applicable law for identity verification purposes.

3. How We Collect Your Information

tg77.com collects your personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or submitting feedback through the tg77.com platform;
• Automated technologies: Technical data collected automatically when you access and use the tg77.com website or mobile application, including through cookies, web beacons, and similar tracking technologies;
• Third-party sources: Identity and fraud verification data received from KYC service providers, payment processors such as GCash and PayMaya, and financial institutions including BPI, BDO, and Metrobank;
• Publicly available sources: Information from public databases or government records where necessary to verify your identity or comply with anti-money laundering obligations under Philippine law.

tg77.com will always inform you at the point of collection if providing certain personal data is mandatory or optional, and the consequences of not providing it where it is required.

4. How We Use Your Information

tg77.com uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your tg77.com account, including processing your registration, verifying your identity, and enabling access to all platform features;
• Transaction processing: To process deposits and withdrawals in Philippine Peso (PHP) through your chosen payment method, and to maintain accurate financial records of all transactions;
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and age verification requirements for players aged 21 and above;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the tg77.com platform;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels;
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the performance, features, and user experience of the tg77.com platform;
• Responsible gaming: To monitor gaming activity, identify signs of problem gambling, and administer responsible gaming tools such as deposit limits and self-exclusion;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time.

tg77.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

tg77.com processes your personal data on the following legal bases, in accordance with applicable data protection legislation:

• Contractual necessity: Processing that is necessary to perform our contract with you — including operating your account, processing transactions, and providing gaming services — is carried out on the basis of contractual necessity;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and tax reporting duties, is carried out on the basis of legal obligation;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of tg77.com's legitimate interests, provided those interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing and Disclosure of Your Data

tg77.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Technology service providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Customer support providers: Third-party support platform operators who assist in delivering our 24/7 customer service, subject to confidentiality obligations;
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies in the Philippines where disclosure is required by law, court order, or regulatory directive;
• Professional advisors: Legal counsel, auditors, and financial advisors engaged by tg77.com, subject to professional confidentiality obligations.

All third parties with whom tg77.com shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purposes and in accordance with our instructions.

In the event of a merger, acquisition, or sale of all or part of tg77.com's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy.

7. Data Retention

tg77.com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations;
• KYC and identity documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by law;
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings;
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, tg77.com will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for analytical purposes.

8. Cookies and Tracking Technologies

tg77.com uses cookies and similar tracking technologies on our website and mobile application to enhance your experience, remember your preferences, and analyze how our platform is used. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the tg77.com platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled;
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience;
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the tg77.com platform, helping us identify areas for improvement;
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats to the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tg77.com platform. For strictly necessary cookies, disabling them may prevent you from accessing certain features or completing transactions.

tg77.com does not use third-party advertising cookies or share cookie data with external advertising networks.

9. Security of Your Personal Data

tg77.com takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the tg77.com platform is encrypted using industry-standard SSL/TLS protocols;
• Secure data storage: Personal and financial data is stored on secure, access-controlled servers with regular security audits and vulnerability assessments;
• Access controls: Access to personal data within tg77.com is restricted to authorized personnel on a strict need-to-know basis, with role-based access controls and audit logging;
• Two-factor authentication: tg77.com supports two-factor authentication (2FA) for account login to provide an additional layer of security for your account;
• Incident response: tg77.com maintains a data breach response plan and will notify affected users and relevant authorities in the event of a data breach, in accordance with applicable law.

While tg77.com implements robust security measures, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying tg77.com immediately if you suspect any unauthorized access to your account.

10. Your Rights and Choices

As a user of the tg77.com platform, you have the following rights in respect of your personal data, subject to applicable law:

• Right of access: You have the right to request a copy of the personal data tg77.com holds about you, along with information about how it is being used;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You have the right to request that tg77.com restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another service provider where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact our support team at [email protected]. tg77.com will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The tg77.com platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. tg77.com does not knowingly collect personal data from individuals under the age of 21.

If tg77.com becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the tg77.com platform, please contact our support team immediately at [email protected].

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to online gaming platforms.

12. International Data Transfers

tg77.com primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or technology service providers with servers located in other jurisdictions.

Where such transfers occur, tg77.com ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those applicable in the Philippines.

By using the tg77.com platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.

13. Third-Party Links and Services

The tg77.com platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the tg77.com platform and does not cover the privacy practices of any third-party websites or services you may access through links on our platform.

tg77.com is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you use in connection with your tg77.com account, including your chosen payment provider.

14. Changes to This Privacy Policy

tg77.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, tg77.com will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the tg77.com platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should cease using the tg77.com platform and may request account closure by contacting our support team.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tg77.com handles your personal data, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the tg77.com platform
• Response Time: tg77.com aims to respond to all privacy-related inquiries within 30 days

All privacy-related communications should be directed to the email address above. Please include your registered account email address and a clear description of your request or concern to help us respond efficiently.